Customer support
Get help.
From a person.
Email us about API errors, account access, billing, integrations, or privacy requests. Give us enough detail to reproduce the problem and we will take a look.
For API problems
Help us reproduce it.
- The endpoint and request method
- The full request URL with your API key removed
- The HTTP status and response body
- The approximate time of the request, including your timezone
- What you expected and what happened instead
Keep credentials private
Do not send secrets.
Never email your API key, account password, access token, session cookie, or another service's credentials. We do not need them to investigate a normal support request.
For billing or account questions, email us from the address on your ScrapeCreators account so we can identify it safely.
Useful links
You may find the answer
before emailing.
API documentation
Endpoint parameters, response examples, pagination, and credit costs.
MCP setup
Connect ScrapeCreators to ChatGPT, Claude, Cursor, and other MCP clients.
Service status
Check current incidents and recent service updates before reporting an outage.
Privacy policy
How account, usage, and API response data are handled.
Privacy and removal requests
Include the public profile or content URL.
Tell us what you want reviewed or removed and include the exact public URL. We may ask for information needed to verify that the request concerns you.